The troubleshooting for Apple Health is to delete your Go365 mobile app, reinstall, and then reconnect Apple Health. How to connect Apple Health
Please, also, see our recent post in regards to an issue with Apple Health (this did not begin until approx. 8/30/19): Apple Health delay (iOS Users) 9/4/9
Please complete the troubleshooting listed above, and you will begin to see your step data upload. Once your steps begin flowing through, you will want to ensure you sign into your Go365 mobile app very frequently. Doing so is the only way your step data will continue to be sent to Go365.
I apologize for any frustration!
Retrieving data ...