I didn't know I was about to lose my Go365 account and all the points I had earned when my medical coverage stopped on 8/31/19. I thought everything was going to be the same since I still have dental/vision through Humana. I logged in to cash in on a new weight scale and everything is gone! I had saved up for so long. Is there any way someone can help me and make an exception so I can purchase one item from the store and then be done with it?? It was supposed to be a Birthday gift for someone I was saving up for.