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Why did all my points and bucks get reset? This is the second time something has happened this year with no explanation or notification?

Question asked by Aka192213446966 on Sep 16, 2019
Latest reply on Sep 17, 2019 by go365admin3

For the second time this year my points and bucks have been reset. My order history is still there but it’s like I have never used the app before. Everything I have accumulated to this point is gone and I am starting over. Why isn’t there any explanation or notification when something changes?