My husband and I have been submitting our eye and dental exams for points however on our Go365 statement they do not appear or they have 0 points listed?
Thank you for reaching out to us! If you are using the Go365 Mobile app, you will only be able to submit activities for yourself. The Go365 Mobile app does not have an option to change to your dependents at this time.
If you would like to submit for your dependents, please follow The specified item was not found. and submit under Go365 Kids.
Are you using your login information to submit? Please make sure that you are using your username and password and resubmit your dental and vision exam. Let me know when this has been completed.
You receive 200 points/eye exam per plan year. Have you already submitted an eye exam for your plan year? For dental exams, you receive 200 points/exam for 400 points/year.
I have submitted eye exam for this plan year as well as a dental exam for
both me and our two daughters. I did this through the app. My husband did
his own on his app his well. The statement doesn’t reflect these points.
Can you help me with this?
On Mon, Sep 16, 2019 at 11:40 AM Aka261222544829 <
I submitted both my vision and eye exams again via the app. Hoping that
Thank you for the link for the dependent information. I went into it and
will try to figure that out.
Thank you! Please let me know about mine,
On Tue, Sep 17, 2019 at 11:59 AM go365admin3 <
Thank you! I can see that your vision exam has awarded. There is a max of 200 Points able to be earned each year for vision. Were you able to submit your dental screenings?
Thank you for your message. Looking at my app it is still not showing that
my vision exam is awarded within my Go365 statement. I did load my dental
exam as well. Hoping I will be able to see both soon, maybe it takes time
On Tue, Sep 24, 2019 at 1:12 PM go365admin3 <
I have just reviewed your account and I am not seeing the dental exam listed. Are you submitting through the Go365 Mobile app? If so can you please try completing through the web browser?
The specified item was not found.
Be sure to check if your activity was over 90 days, if it is past the 90 day window Points will not be awarded.
Thank you for reviewing my account. This has been frustrating. I did
submit them through the app within the 90 day window. My eye exam is now
unfortunately outside the window due to all of these issues I’ve been
having. I have now submitted both my dental exam and my eye exam through
the website per your link below, had to change the eye exam date on the
website in order to allow me to attach my proof. I would appreciate
additional review and approval of these documents. Please let me know.
On Fri, Sep 27, 2019 at 2:44 PM go365admin3 <
Thank you for that information, I have reviewed the submissions and your Points are now showing awarded!
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