I entered all the gym information weeks ago, but I have yet to receive points for visits. How do I contact someone to find the issue?
Thank you so much for reaching out to us with your concern about your fitness facility check ins. Can you please provide the name of the facility and the zip code? I would be happy to take a closer look for you!
Thank you for replying!
Louisville Athletic Club-Westport Road
Thank you! That information should be coming over daily. When you entered your Fitness Facility ID, did you enter the number on your Key Tag?
It has been so long I can’t recall. The number on my key tag is L69377.
Thank you for that information. That number does not match the one that was entered when you had enrolled. Can you please update it to that key tag number? Please follow the post below to be able to update it.
How to Connect to a Participating Fitness Facility
Please let me know when you are able to have this completed.
Retrieving data ...