My Fitbit has been connected to Go365 ever since I began the program. Somehow it became disconnected. I’ve tried several times to reconnect and it stays in a “loading”, but never completes the loading.
I can understand the frustration on not being able to connect your device. Are you using the Go365 Mobile app or the website? If you are on the app, can you please try logging into an internet browser to connect it?
You may need to make sure that you have the most updated version of the app. Please uninstall and reinstall the Go365 Mobile app and try connecting your Fitbit.
If you are still experiencing the issue, can you please provide a screenshot of the loading!
I uninstalled and reinstalled the Go365 app. I tried to connect Fitbit again and got loading which never stopped. I went to web browser and tried to install from there and every time I pressed continue when logging in through Facebook, it took me back to login again. Pictures attached.
Sent from my iPhone
I am sorry for my confusion before. You will not be able to use Facebook or Google to connect your Fitbit account to Go365. In order for Go365 to receive permission, you will need to enter your Fitbit email and Password when you connect it.
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