All of my steps from my linked fitbit sync to my go365, but only some of them synced to my active challenges. How do I get them to sync before it’s too late?
Thank you for that information! After reviewing that challenge, it started on 9/4 and there was a cap of 15,000 steps per day that were able to be added to the challenge. This would cause a discrepancy if you were consistently getting over 15,000 steps per day.
Caps are different for each challenge when they are created. Please let me know if you have any further questions or concerns!
Thank you for bringing this to our attention! I can see that your steps are being sent to your challenges, it can take up to an additional 48 hours for the steps to sync after they have been uploaded to Go365. This is a natural delay since it is on a different system.
What is the name of the challenge, I would be happy to take a closer look if you are noticing a delay longer than 48 hours.
The challenge was called Take More Steps in September. It seemed to sync some but not all my steps. It had 272,000 steps for me during the time period, but when I added them manually from my fitbit it should have been 370,000.
I wasn't aware of the daily cap. That would explain it. Thank you for the help!
It was no trouble! Please feel free to reach out if you have any further questions or concerns!
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