update on sign in
Thank you so much for bringing this to our attention. I am taking a closer look at your account and I will send you a personal message with any updates!
I'm having the same issue in the app. I'll enter my username and password successfully, but then it will tell me it's a new device (it's not) and have me confirm my account through email. It then takes me back to the login screen where it tells me "Login Failed. Unable to log in at this time. Please try again later."
The website however, will allow me to log in – it just asks me to confirm my account every time, regardless of whether I tell it to remember the device or not.
Thank you for that information! Do you frequently clear your cookies or internet history? This will cause you to need to re-verify your device each time.
I can see that you were recently able to access the Go365 Mobile app, please let me know if you are still having the issue!
Desktop site works, mobile app always says unable to load
Thank you! Can you please provide your phone model and version (IOS/Android)? I would be happy to take a closer look for you! Do you get a "Unable to load resources error"?
New user and unable to login on the site and mobile.
Thank you for reaching out to us! It can take an extra couple of days to access the account if you are new to Go365. Can you please try logging in again? Let me know if you are still having issues!
Retrieving data ...