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We just had a dramatic decrease in points but have never made a single purchase. What happened to our accumulated points?

Question asked by Aka668479811 on Oct 18, 2019
Latest reply on Nov 13, 2019 by go365admin2

We went from almost 44,000 to 37,000 points in the last couple of days without ever making a purchase. What in the world happened to them? Do they expire? Can you assist?