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I tried using my points for gift certificates, however I never received an email with teh certificates. My points have been reduced to reflect I used them. How do I get those certificates?

Question asked by Aka15101690102 on Oct 21, 2019
Latest reply on Oct 22, 2019 by go365admin2

I want to use my points on gift certificates and when I went through the process to redeem them I never received an email from 365 with the certificates. I don't want to lose my chance with missing out on the certificates and not sure what to do.