My steps have not been syncing since 10/12/19. I have deleted and reinstalled both my Fitbit and my go 365 app. Is there a problem between the 2 devices that you are aware of? What should I try next?
Unfortunately, it appears that your Fitbit account is no longer connected with Go365. Please follow How to connect your Fitbit to reconnect. You will also want to ensure that your steps are showing on your Fitbit account post 10/12.
Please let me know when you have reconnected!
I have reconnected my fitbit
Sent from my iPhone
Unfortunately, the connection state is still listed as "failed." Are you certain that you are attempting to use the correct email and password combination for Fitbit?
If not, I suggest attempting to sign into Fitbit.com on a computer/web browser. If needed, you can reset your password. If you would like someone with Fitbit customer service to assist you with this, you can contact them directly at 877-623-4997.
Also, you will need to allow all data types to be shared with Go365. If you do not, that can cause the connection to fail as well.
Now I can’t get back into 365. I deleted the app and reconnected. I think the problem is I didn’t allow everything to track when I reconnected the Fitbit. Last night I was able to get into 365 and it was showing my Fitbit connected
Are you still unable to get signed into your Go365.com account? Please try using an internet browser instead of the mobile app. I still show that your Fitbit account needs to be disconnected and reconnected to Go365.
Retrieving data ...