Why do I keep having to sign in with a "one time" code on the same device over and over? I have had this phone for a year a keep getting this incredibly annoying 'security' defect.
M - If you are still experiencing this issue, can you please provide me with your phone model and version of your phone?
I have had the same problem for over a month. At sign in this morning it didn't ask for the code. Unfortunately I missed the Strive 45 deadline because I was reluctant to be annoyed again.
Thank you for reaching out to us in regards to the repeated completion of the 2-step process. I have sent your information to the technical team for review, and will keep you posted with any updates on this thread.
I have not experienced it since I created the help entered the comment on Go365. I happens every few weeks it seems.
I have a Google Pixel 2. I am using Android 10 right now. I will say, I have not had the issue on Android 10 which I just installed 2 weeks ago. All my iterations of the problem were on Android 9.
That is great to hear!
I have this same issue on my Samsung S9+. Are there any fixes? Can this problem also prevent me from logging beacons? I have not been able to log any beacons when I visit the gym.
There is a fix set to go into place in February, to resolve the recurring TFA issue with Samsung. This should not prevent you from checking into a participating facility via beacon. Were you able to confirm that the facility you attend has a beacon?
The list can be found on Go365.com > Quick Links > Participating Fitness Facilities. You can search by zip code. The blue icon indicates a beacon-capable facility.
I apologize for any inconvenience!
Yes, we have multiple. I am a Humana employee and we have them at the fitness center
I apologize. Are you having troubles with beacon check-ins as well?
Occasionally. I had to force stop Go365 multiple times so I am not entirely sure. Go365 kept showing up on my phone as ‘running in the background’. Over and over all day.
I'm still having this issue as of a few moments ago. What can I do to fix it? I have an galaxy s8. It also asked for the code when I used my work computer and the website.
Hi there! The fix for this has been moved to the end of this month.
In the meantime, here is a great post for a workaround: https://community.go365.com/thread/27112
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