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Why are all of my steps not registering for a challenge when my Fitbit is connected?

Question asked by Aka13373717974 on Oct 25, 2019
Latest reply on Oct 28, 2019 by go365admin2

My Fitbit is a connected device to Go365. 
I am participating in a challenge. Why are my steps  not all registering??  I’m missing over 25,000 steps in the challenge.