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Switched to a family plan and all previous points are gone

Question asked by Aka244152811532 on Oct 29, 2019
Latest reply on Oct 30, 2019 by go365admin2

I had to switch my insurance to a family plan because we had a baby.  My husband had lots of points and they are gone before he could cash them in.  We didn’t know he would lose his points.  Where did the points go?