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Why is there a gap in clocking my steps in Go365 but they show in Fitbit?

Question asked by Aka154151620661 on Nov 3, 2019
Latest reply on Nov 5, 2019 by go365admin3

I refresh my Fitbit daily to make sure it clocks all my steps but they are not showing in Go365 for days long stretches at a time? How do I get my points for all the steps I have done?