Why have I not received points for my dental cleaning from October 31, 2019
Thank you for reaching out to us with your concern! Did they also complete an oral exam during that date? Unfortunately, if it was just a cleaning it would not be eligible for rewards.
If you had an oral exam completed, you can submit your proof by following the posts below!
How to Submit a Preventive Exam?
How to submit a Preventive Exam through the Go365 Mobile app?
The oral exam was included in what I submitted. Do I need to resubmit?
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I apologize for my confusion. The Dental exam is showing awarded. It was completed on a date prior to your plan year renewing and was awarded in your previous plan year. Thank you so much for your patience and Please let me know if you have any further questions or concerns!
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