This was an issue for me once before and is now again. I believe that I contacted support over 10 days ago about this and it is still not resolved.
Thank you so much for reaching out to us again with your concern. I can understand the frustration that can cause. Unfortunately, I am unable to view an error on your account. What internet browser are you using? Internet Explorer or Chrome? You may need to clear your cookies or internet history in order to clear the error.
I have tried all browsers and clearing cookies. Still no luck.
Thank you so much for reaching back out with us! Are you able to provide a screenshot of the error? Can you please check your java software and see if there needs to be an update in your browser?
This seems to be happening on my work computer. I don't believe java is installed but I believe I have accessed it before from this computer. Also, I am constantly having to re-register the android version of the app every time I try and login to it.
Thank you for that information! The java would not have been necessary until the verification process was updated. Without the updated java software it will not process the verification.
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