It has always been working but it stopped on Novemebr 8th. When I tried to check the connection, it didn't have S Health on the list for me to connect to anymore.
Thank you so much for providing that information. I can see that your Shealth is connected to Go365. Can you please provide a screenshot of it not showing as an option? I would be happy to work with our IT department for more information.
This is the screen shot. I use my samsung phone as my fitness tracker and
SHealth had been working with no problems. Go 365 stopped getting info from
S Heather since November 9th. When I tried to check the connection, there
was even no SHealth there for me to choose. Also, the app has been asking
me for the confirmation code everytime I try to log in. It says it is a new
device. However, I have been using the same phone the entire time. It still
asks for the code every single time. It bothers me.
On Tue, Nov 19, 2019, 12:37 PM go365admin3 <
Thank you for that information! I will send you a personal message with more information.
Same here. After the update Go365 is not syncing with S Health or my Gear and does not show as an app to connect with. I really need to be sure I have these connecting because it affects my premiums.
Thank you for reaching out to us! I apologize for the delay. Can you please follow the steps below?
Please let me know when this has been completed and I would be happy to take a closer look for you!
Yes. It worked. However, every time I try to log in my Go 365 app, it
recognize my phone as a new device and it asks for the code from my email.
I have not changed my device or anything. It is quite annoying every time I
have to retrieve the code just to log in. Please help to fix this. Thanks.
On Wed, Dec 4, 2019 at 9:48 AM go365admin3 <
I apologize for the delay! I will take a closer look and send you a personal message with any updates!
Same here. After the update Go365 is not syncing with S Health or my Gear. I really need to be sure I have these connecting because it affects my premiums.
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