Last week i only needed three hundred and something points to reach platinum status now i need 5300+.
i reach platinum every year around nov-dec but this is crazy. Please help
Thank you so much for reaching out to us with your concern! I would be happy to take a closer look for you!
After reviewing your account, I can see that you recently had a child dependent turn 18 and switch to an adult dependent on the policy. Since adults are able to earn more on the policy, it increase the number of Points needed to reach the Status Levels. If they have not already, please have them create their own login on Go365 to begin earning Points.
Please note, due to federal law re regarding genetic information, adult dependents are not able to earn Points for the Health Assessment or Biometric Screening. However, they can earn Points for fitness activities, calculators and fitness related recommended activities.
Please let me know if you have any further questions or concerns!
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