The app had not recognized my fit bit for about two weeks now. I want my points.
I can confirm that your steps, and Points, have now updated. After syncing your Fitbit tracker with your Fitbit account (you must physically open the Fitbit app), you can expect to see the data on your Go365 account within 24-48 hours.
I'm having the same issue, but with SHealth, plus having to enter a code on both the app on my phone and online on my laptop. This has been an issue everytime the app is updated - sixth time this year!
The developers need to get their act together!
I cannot even log into the app. I can log in with my credentials on my computer, but they aren't working on the app. . All I get is "An error occurred, try again." I have retried several times and I even uninstalled the app and reinstalled the app. Still getting the same message. "An error occurred, try again."
I was receiving that error as well. Now, amazingly, the app is working and I don't have to enter a code on my phone or online on my laptop. Not sure how long this will last though.
I am glad to hear this! Please let us know if you have any further questions or concerns!
Hi there! If you are still receiving the error, please delete the Go365 app once more, restart your phone (important step), and then reinstall the Go365 mobile app. You will also want to ensure that you are entering the correct username (it is not an email address) and password when attempting to sign in.
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