Why am I suddenly unable to get into my account in order to use my rewards?
I apologize for any frustration!
I recommend deleting all previous code emails, to prevent entering in a wrong code. All previous codes are invalid once a new code has been requested/you have tried to sign in.
It can help to close out of your email completely, and only open it after you have already entered your username and password on Go365.com to request the code.
If you are still experiencing trouble, you can contact us at 1-866-677-0999 to redeem your reward balance. Please ensure this is completed prior to 12/31/19!
Also, for all future concerns, please reach out to us at the Go365 Medicare Community. That location will have more accurate information for your policy type. Welcome | Go365 Medicare Community
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