I recently reseted my phone and when I reinstalled the app, it told me it did not recognized my device so it tool me through the email verification code, which is now taking place EVERYTIME I login from the app on my phone.
I can confirm that you have contacted one of our customer service specialists. She will ensure this is corrected for you.
Sorry for any frustration!
So is this issue corrected?? If so why am I still having the same issue as others??? This is VERY ANNOYING!!!!!!
I apologize for the delay. Are you still experiencing this issue?
Fortunately, this is not a problem for all members. It needs to be resolved on a case by case basis. If you are still prompted to complete the 2-step process each time, I will be happy to submit your information to the technical team.
This is also a problem for me and has been. I contacted chat support and they had me reset my password, that worked briefly for web logins but then it broke again and never helped with the app. I've wiped the cache on my phone for the app, more than once, never made a difference. Browse supports cookies etc. just fine and it doesn't work there either.
Why can't they fix this for everyone, why do you need to fix it on a case by case basis? If you have some procedure to correct it it seems like you should have applied that to all accounts, or taken steps to identify problem accounts and applied it to those. I work in software engineering, and this just seems like things have been half-assed on fixing this.
Thank you for your feedback! I can see that your policy has now ended. Wishing you a happy, healthy future!
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