My wife joined go365 (she's under my plan) on September 26, and I thought I helped her sign up to get points for going to the gym, but she has not been receiving them. She tried signing up again under her gym, but when she goes to do so, she gets a message saying her ID was not found. I remember when I signed up it asked me for my FOB number, but it's not giving her that option. How can I get her signed up? Is there a way to get missed points from 9/26, since she went to the gym on the same days that I did?