Last night our family points disappeared.I happened right at midnight. We had almost 6000. Could you please help? Please note that bucks count looks right.
Thank you for reaching out to us with your concern! I can see that you recently started with Go365 and your plan year renewed on 12/1/19. When your plan year renews, you will roll over 10% of your total Points and your Bucks will roll over according to your benefits.
Check out What Happens When My Plan Year Renews for more information on what happens when your plan year renews.
I just saw that my points dropped. I was about 1000 points from Gold and now I am suddenly below silver.
Thank you for that information! I can see that your plan also renewed on 12/1. Please check out What Happens When My Plan Year Renews for more information on the plan year renewal process!
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