My app stopped tracking my workouts. I have the latest version and it’s synced to my devices. It stopped on 11/18
Thank you for reaching out to us! After reviewing your account, I can see that your Daily Workouts have been updated! Please let me know if there is anything that I can help you with!
My devices have stopped giving bucks for my workouts since that time as well. I’ve been syncing my workouts and they will show in my activity log, but my bucks haven’t increased in like 2 weeks.
Thank you for your question! I can see that we were working together in another post. Please follow my response in If you will update my points I would glad to spend them before the time runs out to use them. Thanks in advance, for more information.
I went from earning 10-25 points for a workout to 2-5, any idea why?
On Wed, Dec 4, 2019 at 1:30 PM go365admin3 <
Thank you for that information! I can also see that you are using a Polar device to track your Workouts as well. Are you still completing workouts with that device? Currently, the Daily Workouts could be lower due to the Apple Health steps syncing to your account. Steps will award 1 Point for every 1,000 steps.
If you are, please disconnect your Polar from Go365 and reconnect it to refresh the connection.
How to connect Polar (web only)
I use both at different times. But I do turn on a 'workout' on my apply
watch if I am not wearing my polar.
On Mon, Dec 9, 2019 at 3:08 PM go365admin3 <
Thank you for that information! Unfortunately, any workouts tracked with the Apple Watch will not send the same as a polar device. Apple Health is only able to share step data with Go365.
Retrieving data ...