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I have checked in to YMCA, which is a fitness center with a beacon, several times a have never received any points. Is there any way this can be remedied?

Question asked by Aka7101040510 on Dec 4, 2019
Latest reply on Dec 16, 2019 by go365admin3

I check on through the 365 app and it tells me my points are on their way but I get nothing. Is there any way to get these points retroactively applied to my account?