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Removing non-participating members from account

Question asked by Aka191210371784 on Dec 5, 2019
Latest reply on Dec 6, 2019 by go365admin3

Please add control for primary account holders to remove non-participating family members from the account.  It becomes nearly impossible for single users to reach the gold/platinum point level as the point milestones are computed as though all family members participate.  As a result, the motivation to continue to use the app decreases due to the rewards being unobtainable.  If one person in a family is the only one participating in GO365, then they should be tracked/rewarded as a single-user, not a multiple-account user.