I would like my points for my dental exam.
Thank you for reaching out with your concern! I can see that you were able to recently upload a dental exam and your Points are showing awarded! They will be listed under the date that you had the exam completed.
Please let me know if you have anymore questions! I would be happy to help!
I apologize. I see it now. If I accidentally resent it would it show up
somewhere as zero points? Maybe I saw that.
Thanks for your assistance!
On Mon, Dec 9, 2019 at 12:05 PM go365admin3 <
It was no trouble! Please feel free to reach out with any further questions or concerns!
I have another question. I am trying to earn points doing conversations.
The way to get to them through what is recommended for me doesn’t seem to
work. I have done several and gotten no points.
On Mon, Dec 16, 2019 at 1:31 PM go365admin3 <
Another question. Do you get a pint for every 1000 steps? Yesterday I had
5000 steps but only got one point.
Those are great questions!
Conversations can take up to 72 hours to award. They do have to be tied to an active recommended activity at the time they are completed. To view this information, you would select Activities, then Recommended and use the drop down filter to view the different activities. Within each recommended activity, you will see tiles of other activities that you can complete. If they are not listed under these, they will not be awarded.
Steps will award 1 Point for every 1000 steps reached. If have partial steps uploaded for the day, and sync the rest later, it is not uncommon to see a lower amount of Points at that time. It will backdate and award within 24-48 hours after syncing.
The conversations were done Sunday and it’s Friday. They all say zero.
On Fri, Dec 20, 2019 at 11:52 AM go365admin3 <
I am sorry for my confusion. I will send you a personal message with more detailed information.
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