Will the app ever add points consistently again? Mine is stuck again on 12/9, it is the 18th. I have already chatted, called and messaged 2 times about this same issue.
Are your steps displaying on your Fitbit account?
I attempted to manually refresh your connection, and can confirm that there is not current step data on the Fitbit account connected to your Go365. Please note that you have to manually open the Fitbit app, and allow the sync to complete. Once the steps are showing on your Fitbit account, they will automatically be sent to Go365 within 24-48 hours.
I am doing that and it’s still stuck on 12/9
On Thu, Dec 19, 2019 at 4:01 PM go365admin2 <
I can confirm that your steps, and Points, have now updated.
Please try to open your Fitbit app (and allow your device to sync) each day, when you are finished walking. A lot of members will sync their Fitbit with their Fitbit account each night before bed. This will ensure that your steps are sent to Go365 in a timely fashion, and avoid gaps in data.
Keep up the great work!
On Mon, Dec 23, 2019 at 9:35 AM go365admin2 <
Retrieving data ...