AnsweredAssumed Answered

Go365 doesn't recognize my devices and has to send a confirmation code every single time I attempt to login on my phone app and/or online on my Chromebook. Why?

Question asked by Aka2228441895 on Dec 22, 2019
Latest reply on Mar 2, 2020 by go365admin3

Go365 refuses to recognize my devices and I have to enter a confirmation code every single time I log in. After entering the confirmation code and logging in, I receive verification the two step process is complete but it obviously isn't because my devices aren't recognized when I log back in five minutes later...frustrating.

 

This is happening on both my Android phone with the newest Go365 App update and on my Chromebook when attempting to log in online in Chrome.  I've been using Go365 for almost a year with both devices and have never experienced these issues. Can you please look into this?

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