AnsweredAssumed Answered

Samsung Health

Question asked by Aka49133129383 on Dec 29, 2019
Latest reply on Dec 30, 2019 by go365admin3

Since Nov. 8th, Go365 hasn't been syncing with Samsung Health and all my steps until 12/27/29 hasn't posted on Go365.  I didn't Ihave chance to check it inyil now, as I had a hard time to sign in. Go365 stopped recognize my phone since their update in Nov, and I had to wait for the pass code through the email each time.  I finally found that Samsung Health is even not in the options to sync any longer.  I connected with Nokia Health yesterday and finally started recoding the steps again.  I lost all the steps between Nov. 8 and Dec. 27th.  Is there anyway to get them on my Go365?

 

I also reregister my phone twice yesterday and received your confirmation email, but still Gi465 app says my phone is a new device.  Could you fix your app?

 

This is my 3rd time to posting these issues.

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