I am using the same phone I have always used yet I am asked to register my new device everytime I sign in. I have deleted the app and re downloaded it several times and it still happens. I am using an android device.
Thank you for bringing that to our attention! I will take a closer look at your account and send you a personal message with any updates!
I have had the same issue for months. It is becoming annoying. Please tell me why it does that.
I am also having this same issue. It is REALLY frustrating. Let me know how to fix this problem please.
Having the same issues it doesn't matter if I log in via the web interface at go365.com or on the Android App on my phone. It makes me verify my device EVERY time.
Thank you for that information! There is a current issue with the Android devices and a fix is being put in place by the end of February. I can understand the frustration that this can cause, thank you for your continued patience on this issue.
2-STEP VERIFICATION FIX FOR ANDROID PHONES
1) Uninstall Go365 App on Android Phone
2) Change Communication preferences (use Laptop/Desktop Computer for this)
1 - Open Google chrome
2 - Clear Browsing Data
3 - Log into Go365 website (www.go365.com)
(It will send you a Code to current contact method)
4 - Go to My Profile
5 - Go to Account & Settings
6 - Go to Account security section
- Go to “How would you like us to contact you?”
- Select the OPPOSITE choice that you currently have saved (For example: If “Text” is selected, then select “Email”)
- Save changes
- It will ask you to confirm identity by sending you a code to the new contact Method (but hang in there).
- Don’t close your Go365 session!
1 - Go to Account Security Section under Account & Settings
1 - Open App
2 - Put in Username
3 - CLICK ON THE REMEMBER THIS DEVICE ICON
4 - Put in Password
5 - It will ask you to confirm identity by sending you a code (YES A CODE, BUT JUST ONE MORE TIME!)
6 - Go365 Conditions will appear, scroll down and click “Agree”.
7 - Go365 App Screen should appear.
8 - Log out of Go365 App
9 - Log back into your Go365 App by putting in just your Password.
10 - It should Load to the main screen without being prompted for 2-step Verification!
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