Haven’t been receiving points for quite a while and the last few months I did the points were much less For
the same activities. Also did a bunch of assessments today for 0 points.
I sincerely apologize for any frustration, and I am happy to look into this for you. Can you please provide me with some examples of activities you have completed, but have not been awarded for?
I have points today!!! Thank you for the feedback. If I have issues again I’ll let you know.
Be your Greatest Of All Time.
Be YOUR goat.
Sent from my iPhone
Great! Have a wonderful weekend!
Not getting points again. Every couple days I get activity points yet I workout everyday using the same devices and all gets posted to Strava which usually updates to Go365
Hi there! So I have reviewed your Strava connection, and it appears that some data is being manually entered (entering 30 minute run, 15 minutes lifting, etc) OR flowing into Strava from a third party app/device (not directly tracked by Strava).
If either of the above occurs, then Go365 does not recognize this data as verified, and you will not be awarded Points.
The compatible app/device that is connected with Go365 needs to be tracking the data on its own, and will then be sent to Go365 within 24-48 hours.
Retrieving data ...