this site is absolutely crappy and frustrating
I apologize for any confusion. This website is for Go365 resources and information. The OTC program is a separate department.
If you have the OTC benefit, you can access the list of over the counter items from your Humana.com account. Scroll to the bottom of the web page, and click "Humana Pharmacy Mail Order Rx" underneath Tools & resources. Once you have accessed the Humana Pharmacy page, your Health & Wellness quarterly allowance will be displayed near the top-right of the page. You can then click "Shop now" to view the available items.
If you have additional questions, you can contact the OTC department by calling 855-211-8370. Thank you!
Also, please refer to the Go365 Medicare Community for your future questions and concerns. The information there is more accurate for your policy type.
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