Really getting aggravated over this. Just want to know why.
I can confirm that you were asked to complete these troubleshooting steps back on 1/3:
"Thank you! Are your steps showing on your Fitbit account?
Can you please disconnect your Fitbit account from Go365 and reconnect with your Fitbit email and password to refresh your connection?
How to connect your Fitbit "
Now, if you are not seeing a device on your Fitbit account, then you will need to re-pair your device. If your steps are not synced to your Fitbit account, then they will not be sent to Go365. If you need additional assistance with pairing your Fitbit, and syncing your device, then please contact Fitbit at 877-623-4997.
Retrieving data ...