I joined a steps challenge today and I have logged 5270 steps on my Fitbit but the challenge is not showing an accurate steps count on the challenge. It’s saying I’ve only taken 270 steps
That is a great question! I can see the concern for your steps.
It can take an additional 48 hours after the steps have uploaded to Go365 to filter to any active challenges. This is a natural delay due to the different systems. All of your steps will backdate, and there is an additional period after the challenge has ended to allow for all of the steps to upload.
Please let me know if you have any further questions or concerns!
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