In past years bonus points or carry over points were awarded at the beginning of each new cycle. Is that still procedure for 2020? If so is there anything the user needs to do to have these allied and when should these be reflected on the dashboard?
This post should help..
What Happens When My Plan Year Renews
The blog post confirms what I understood, but leaves me with another question. My plan restarts Jan. 1 and there was no carryover. How do I ensure these go on my account?
Hello! I can confirm that 10% of your Points earned within 2019 did carry-over, and were automatically applied to your current balance. The carry-over Points do not show on the Go365 Statement. Sorry for any confusion!
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