I placed an order on 12/26/19, and still waiting, and haven’t received word about the two items.
Thank you for reaching out to us with your concerns! I can understand the confusion with the orders. When Fitbit ships a package, you will receive an email with the tracking information.
In normal cases, multiple items will ship together and have the same tracking information. With your order, there was a glitch that is causing them to ship separately. One has already been shipped and the other will follow shortly.
Please let me know if you have any further questions or concerns!
Thank you for the reply. I did receive the Fitbit watch, about 3 days after your reply... but I am still waiting on the scale. It’s now January 27th. Just curious just how long I should be waiting for it. Thank you.
Thank you for bringing this to our attention! I am working with one of our representatives and I will send you a personal message with any updates!
Thank you so much!
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