I have had to ask Go365 to add points as i am not getting all of them every day. Last night I had 5k but only 2k were added to my account.
Thank you for reaching out to us with your concern! I can see that your steps are updating and your Points are awarding.
It can take up to 24-48 hours for your Fitbit steps to transfer after you have sync'd your Fitbit tracker to your Fitbit account. Please be sure that you are syncing your Fitbit Tracker to your Fitbit account at least once per week to avoid missing data.
If you would like to provide me with specific dates and totals, I would be happy to take a closer look for you!
Thank you for your response. Can you tell me how to change the settings on when it syncs to Go365? It seems like it does it a few times a day and then with this one it took 3 days to update the steps.
Unfortunately, the delay is automatic due to the number of systems that it goes through. It can take up to 24-48 hours after syncing your steps to your Fitbit account. The steps will go from your watch, to Fitbit, to Go365 and then the Points will award.
Please be assured, as long as you open and sync your Fitbit at least weekly the steps will be backdated to your account up to 7 days prior.
Retrieving data ...