My weekly weight log points have not registered since 12/20. I log it every week using the Apple health app, but I am consistently not awarded with the points.
Thank you for bringing this to our attention. Do you have the activity set in the Go365 Mobile app? How many days are left on that activity?
I would be happy to take a closer look for you!
Hello and thank you for following up. Yep, I have it set as an activity and I have 19 days left on the activity. I enter the weight regularly through my Apple Health app, but I frequently have issues with getting these points.
Sent from my iPhone
Thank you for that information! Do you have Apple Health set to share all information with Go365?
Do you log your weight directly into Apple Health or do you have a third party app connected to Apple Health that tracks your weight? You will want to be sure to log the weight directly into Apple Health.
Hello and thank you for following up. Yep, I double checked and Apple health is set to share data with Go365. Additionally, I do log my weight directly into the Apple health app, and I don’t use third party apps. Hope this helps!
Thank you for that information!
Can you please follow the process below to refresh your connection?
Please let me know when this has been completed.
Thank you. All of the above mentioned steps have been completed.
Thank you! I can see that your Weekly Log registered for the previous week and your Points are showing up to date. Please continue to manually log your weight into Apple Health and log into the Go365 Mobile app frequently to allow the data to be shared.
Retrieving data ...