I submitted this last week and received 0 points
Thank you for reaching out to us with your concerns! I can understand the confusion about the prevention activities.
Two dental exams can be awarded per plan year for a max of 400 Points able to be earned for the dental exams each plan year. I can see that you had met this max earlier in the plan year. You can verify this by filtering your Go365 Statement by prevention.
Please let me know if you have any further questions or concerns!
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