Thank you for reaching out to us! I can understand the concern with your device.
I can see that your steps are uploading and your Points have been awarded.
With Apple Health, please be sure to log into the Go365 Mobile app frequently to allow the steps to be uploaded. Once you have logged in, it can take up to 24-48 hours for the data to be updated.
Please let me know if you have any further questions or concerns!
Retrieving data ...