I can provide screenshots showing the discrepancies.
Thank you for your question! Are you using a Samsung watch with your Shealth app?
With Shealth, if you are using the phone and your watch, it will combine the steps together for the total on you Shealth account. They are technically two devices, the phone will count steps and the watch will count the steps as well. If you do not wear the watch all day, and carry the phone while it is off, it can cause a discrepancy.
For example, if you carry your phone in the morning and walk 1,000 steps, then put on your watch and walk another 5,000 steps, Shealth will show a combined total of 6,000. Go365 will only receive 5,000 steps for that day because that is the device that earned the most for that day.
You will want to set either the device or mobile app as priority.
I have a Samsung Galaxy Active 2 watch, and the steps on the actual watch and the steps in the Samsung Health App match. My Samsung Health App doesn't appear to be counting steps separately. At this particular point I have 4,769 steps showing on both devices.
Thank you for that information! Were you able to go through the process above to pause the steps on the Mobile phone? The display on the watch and the phone will read the same as the combined number of steps from both devices.
Please provide me with the days and the total number of steps for those days. I would be happy to take a closer look for you!
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