I have a new Apple iPhone, which is recording steps in the Apple Health app, however, it is not syncing to Go365. How do I get it to sync to Go365?
I can confirm that we are receiving, and awarding, step data from Apple Health through yesterday (1/14).
Keep up the great work!
i have the same problem. No steps updated since June 7, 2020. Last time they had to manually add my steps in for 3 months. How or why does this happen.
I sincerely apologize for the delay in response time. Do you frequently sign into your Go365 mobile app?
Step data within Apple Health is only pushed over to Go365 when you do so.
I just realized that since my new iphone 9 months ago step in health are not synching in Go365
Oh no! It is typically necessary to refresh your connection when getting a new phone. To do so, you will delete the Go365 mobile app, reinstall, and then reconnect Apple Health.
How to connect Apple Health
When reconnecting, please be sure to "turn all categories on" to allow all data types to be shared with us. Please let me know if you have any additional questions or concerns!
Retrieving data ...