AnsweredAssumed Answered

Unable to login to Go365 App on my mobile device.

Question asked by Aka181017380557 on Jan 23, 2020
Latest reply on Jan 24, 2020 by Aka181017380557

I haven't been able to pass 2 factor authentication issue on my mobile. I can not login to Go365 app hence sync my data. I have contacted customer service several times but there isn't any resolution. What I see from the Go 365 Community, others are also experiencing this issue. How can I resolve this? I have to re-verify each login. I am in a loop between New Device screen to Take me to Sign in screen.  I can't login to the app at all. I keep receiving confirmation code but never taken to the dashboard from sign in. 

 

Using: Samsung Galaxy S8

 

Please see the attached screenshots to see what I mean by the loop

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