I can log in to my Go365 online account but since the first of the year my account screen says it's undergoing maintenance. It's now January 28 and I've not been able to see any activity, join new challenges, etc. since the month began.
We are sorry about the issues happening on your account. We are seeing the latest Go365 policy is for 2019. Unfortunately, we are not seeing any other policy since then. We would advise reaching out to enrollment or your employment for us to get your updated information.
I have confirmed with my employer H.R. department that I am covered under our Humana policy…..just as I have been for the past several years. I have also logged on to Humana’s website and confirmed that I am covered by my employer’s Humana insurance. My coverage information is as follows:
Group ID: 687005
Member ID: 903590166-01
Please update your Go365 program to properly recognize that I am a Humana covered beneficiary and should be FULLY active in the Go365 program. Last year I exceeded the Platinum Level by approximately 50%. This year however, we are now in February and I haven’t even yet been able to view my account!
We will send you a direct message for more information.
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