I noticed some of my steps are not being awarded in accurate point amounts and do not match my Samsung Health app.
We apologize for any concerns you have regarding your steps and points matching. I want to reassure that the data and the points are now matching. Please allow 24-48 hours for this information to show on your end.
This has been an ongoing issue for me for years. I get cheated out of 1-2 points every day compared with what my Samsung Health app has for my "All Steps" count. Note that they no longer show just the steps from my watch or phone; all steps are synchronized between watch and phone, so they both show the same step count. You should likewise count them accordingly. This is the most annoying sync issue I have to put up with regularly.
If you have multiple devices it will take the larger of the two. It also will update throughout the day which is why we give it up to 24-48 hours to match accordingly.
Nice try, but to imply that I walk 1-2k steps without my watch every single day is a pretty lazy answer. I spend the entire day with my watch on, and I get shorted consistently. I never, ever walk even 1k steps without my watch on.
Also, Samsung updated their app a while back to only show the total number of combined steps, so you should stop arbitrarily tossing out steps that -- conveniently for you -- weren't registered by one of the devices.
Sorry for the confusion. When it comes to Go365 if you have multiple devices it will only take the larger one. So for your situation, the Samsung Health will be registering correctly as long as your Samsung devices are connected properly to the application. No issues on our end.
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