I have an active Food Log Activity but did not have points awarded for the week of 1/26/20 - 2/1/20.
Please review and correct, please.
Sorry about your concern. You have reached the maximum for the month that is why you did not receive points for that timeframe.
That is not true. I was only awarded Food Log points on 1/5, 1/12, and 1/19. That is only 30 points.
I also do not see any maximum limit by month or year for Weekly Logs in the How to Earn Points Guide. Please re-review and award points earned.
Was there a weight log set at the same time as this? The reason I ask is because you can only get rewarded at a time.
No. I was only awarded points for any kind of Weekly Log on three dates: 1/5, 1/12, and 1/19.
Ok thank you. Unfortunately, we are not able to pull any data because there was no active log during the week you mentioned.
Again...not true. Attached are screenshots of at least the first three days of that week with data entered in the Food Log. Activity was active and the Log was active during that time period. Why you may not be able to pull the data now is not my problem. There is no reason these points should not be awarded.
We are sorry for any confusion. I want to let you know that we were able to get points added to your account.
Retrieving data ...