Why is it so difficult to get any help with this app?
I apologize for any frustration. Questions are typically responded to within 1-2 business days. I answered your concern via https://community.go365.com/thread/26830.
If you are looking for a very fast response, you can always use the chat function when signed into Go365.com, or give us a call!
If there is a chat function it’s very well hidden and there is no phone number listed anywhere on the app.
Great question! You will see the chat option if you sign into Go365.com; you can do so on your smart phone as well.
You can reach us by phone, by dialing the telephone number on the back of your Humana insurance card. You will need to state Go365 when asked how we can assist you.
There is no chat function on the app
Correct; you will need to sign into Go365.com, which you can also do by using the Internet browser on your phone.
Retrieving data ...