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Why are my Planet Fitness gym points not loading up on my account

Question asked by Aka11116040206 on Feb 10, 2020
Latest reply on Feb 12, 2020 by Aka11116040206

I have done everything to make sure my planet fitness account is linked to my Go365 account. But my points are not showing, this has been on going for a while. This is the PF on Urton lane in Middletown. Please I need help. I can provide records of my check ins. I also have membership with YMCA but with no trouble whatsoever....points are coming through correctly.